Question 1

What kind of things do you frame?

Accepted Answer

All sorts! Including: 
Original artworks
Limited edition prints
Canvases (stretched and un-stretched)
Textiles (inc. cross stitch)
Memorabilia (sports shirts, war medals)
Certificates and documents
Objects
If it matters to you, we can usually find a way to frame it. What's more, I have a network of fabulous framers I can speak to for advice for anything out of the ordinary.

Question 2

Where are you based and do I need to book?

Accepted Answer

I work from a home workshop in Milbourne, just outside Malmesbury, near the Wiltshire–Gloucestershire border. 
Appointments are essential — this allows us time to focus on your project without interruption, and gives me space to create your frame in peace. You can book your appointment using the contact form on this site. Or call me on 07825 635775.

Question 3

What if I don’t know what I want?

Accepted Answer

That’s what I’m here for! You don’t need to arrive with a clear idea. We’ll look at the piece together, talk about your space, your taste and your goals – and explore samples until we find a design that feels right. You'll know when you see it.

Question 4

Do you work with artists and galleries?

Accepted Answer

Yes – I regularly frame for artists, whether for exhibitions, online shops, or private commissions. 
If you want consistency across a body of work or tailored designs for each piece, we’ll come up with something that reflects your style and presents your work at its best. 
I’m also an artist myself, so I understand the pressures and pride that come with handing over your work.

Question 5

Can I return a bespoke picture frame?

Accepted Answer

Sadly not. Frames are made to order, to size and of a specific design to suit your artwork so would not be able to be sold to someone else.

Question 6

Can you match a frame I’ve had done before?

Accepted Answer

Sometimes, yes. If you have an existing frame you love – or want to match for consistency – I will often recognise it and know where to source it from. Or can suggest something close. Please bring it with you to your appointment. 
Just be aware that frame mouldings do get discontinued from time to time, or colours can vary between batches, so an exact match isn’t always possible. But we’ll get as close as we can.

Question 7

Do I have to have a mount?

Accepted Answer

Not necessarily. Mounts (sometimes called “mat boards”) serve two purposes: they are aesthetic, creating visual space around your artwork, but they also protect it by keeping it away from the glass. 
That said, some pieces don’t need one. Oils or varnished acrylics, for example, usually don’t need to be framed under glass at all. 
We can also use discreet spacers if you'd like a frameless look but still want the protection. We’ll talk through all the options at the design stage.

Question 8

Do I need to pay a deposit?

Accepted Answer

I normally take a 50% deposit in advance with 50% due upon collection.

Question 9

What payment methods do you accept?

Accepted Answer

BACS, debit and credit card, Apple Pay, cash. 
Or we can negotiate on you doing my my ironing and washing my car...? ;-)

Question 10

How long does it take?

Accepted Answer

Most projects are ready within 2–4 weeks, depending on the materials chosen and my current schedule. This can fluctuate during busy periods, such as the run up to Christmas. 
If you’re working to a deadline – for an exhibition or gift, for example – just let me know. I’ll always do my best to help if I can.

Question 11

What materials do you use?

Accepted Answer

I use quality mouldings, the majority of which are FSC® Forest Stewardship Council® Certified (we can specify this if you prefer). I also use quality  mountboards, and a choice of glazing including anti-reflective and UV-protective options.

I follow the Fine Art Trade Guild’s standards for different levels of protection, depending on what your piece needs.

Question 12

How much does bespoke framing cost?

Accepted Answer

This is difficult to say –as you can imagine every frame is different.
It varies a lot depending on size, materials, the level of protection your piece needs and the time taken to assemble all the parts. There is a lot more time needed, for example, to frame a sports shirt or a cross stitch than to frame an art print. 
But as a guide, most of my customers spend between £75 and £300 per frame. 
Everything is made to order, so while it’s not cheap, it is built to last, is unique to you and will look fabulous! 
I’ll always talk you through options to suit your artwork and your budget.

Question 13

Why does the frame cost more than the print?

Accepted Answer

This is a comment I hear often! And yes it's often the case. But while a print or poster can be reproduced relatively inexpensively, the right frame can’t always be bought off the shelf. 
Framing isn’t just about enclosing the art – it’s about presenting it beautifully, protecting it for the long term, and making it a feature in your home. The right frame can completely transform how it looks and feels. You’re investing in how it lives on your wall.

Question 14

Do you do different types of glass?

Accepted Answer

Yes! 
I offer a range of glazing options which we will talk through at your appointment. The anti reflective options are absolutely amazing, wait until you see them (or you don't!) ;D.

Question 15

Do you restore artworks?

Accepted Answer

No I do not carry out restoration of any artwork, textiles or objects. However I may be able to provide you with contacts that you can reach out to to have the work carried out before framing.

Question 16

How do you frame a cross stitch?

Accepted Answer

I will carefully lace a cross stitch to a support board before it is framed. Usually this is a conservation level thicker piece of mount board with a thin layer of wadding under the AIDA fabric, but we can discuss options at your appointment.

Please note, that I do not wash cross stitches, so if this is needed it should be done before presenting it for framing. I would recommend checking for colourfastness of the threads used before washing the piece.

Likewise I recommend you tidy any knots or travelling stitches on the reverse before it is framed as these can show through on the front of the piece particularly if threads in a contrasting colour to the AIDA fabric have been used.

Frequently asked questions